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ServiceNet outlines shelter and warming-center capacity; reports housing placements and nightly warming hours

Human Services Advisory Council (City of Pittsfield) · February 26, 2026
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Summary

Erin Forbush of ServiceNet reported 140 people served in the year-round shelter (July–present), roughly 170 in the overnight shelter (Nov–present), 23 housing placements from packet assistance, and warming-center hours roughly 10 p.m.–8 a.m.; the warming shelter currently has no beds and has not turned anyone away, she said.

Erin Forbush, Senior Director of Shelter and Housing at ServiceNet, briefed the Human Services Advisory Council on shelter operations and warming-center procedures.

Forbush said ServiceNet has worked with about 140 people in its year-round shelter since July and roughly 170 people in the overnight shelter since November. The year-round shelter has 40 beds; the warming shelter does not provide beds and opens most nights at about 10 p.m., closing around 8 a.m. Forbush told the council they have not hit a maximum capacity under building code nor turned anyone away for lack of space. She also said ServiceNet helps individuals with housing packets and reported 23 people were housed with that assistance this past year.

Council members asked clarifying questions about demographics and hours. Rosa Tobango asked which age groups represent the largest share; Forbush said most clients are 35–55, with roughly 20–25% youth and 20–25% elderly. Brian Whitman asked about volunteer support and Forbush described limited food/coffee offerings and occasional earlier openings during severe weather.

The presentation provided service and capacity figures but did not include a formal request for council action within the recorded minutes.