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Sanford upgrades telemetry, smart meters and customer tools to reduce truck rolls and detect problems earlier
Summary
Officials described SCADA and telemetry upgrades, Hydrolinx cellular monitoring at lift stations, smart meters with remote read/controls and a customer portal, all intended to improve monitoring, reduce field visits and identify issues early.
Sanford utilities leaders described multiple technology projects aimed at giving staff real‑time data and letting customers monitor use at home.
Mike Falcon and Pedro Gallareta said the city is replacing legacy supervisory software (Wonderware) with a VT SCADA system and is moving telemetry for lift stations from radio to cellular using Hydrolinx. Falcon said the upgrades will allow staff to see pump cycles, gallons per minute and electrical readings on tablets in the field.
Cedric Coleman said the vacuum sewer system telemetry lets staff diagnose problems remotely for about 1,100 customers and that roughly 22 hydrant sensors reduce the need for truck rolls. He also described smart water meters that report continuous flow, temperature and other diagnostics and can be turned on or off from the office; the city will offer a customer portal for residents to view daily consumption and set alerts.
Officials said the improved monitoring supports preventive maintenance—trending amps/volts can show a pump getting clogged before it fails—and helps direct limited staffing resources more efficiently. The team encouraged residents to report suspicious hydrant use or illegal discharges and provided the customer service email utilitycustomerservice@sanfordfl.gov and a callback option in the phone tree for faster responses.
Coleman gave a short public‑facing rule: "Toilet paper, pee and poop" only; he warned again that products marketed as flushable often cause clogs and extra costs.
