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Tellico Village POA hires Troon for executive search and operations review; estimated cost $400,000–$600,000
Summary
Board president Mike Lackey said the Tellico Village POA vetted seven firms, unanimously selected Troon (and candidate Claude Thorn) to help benchmark operations and hire the next general manager, with estimated fees of $400,000–$600,000 covered by existing salary-line allocations.
The Tellico Village Property Owners Association has retained Troon to support an executive leadership search and operational benchmarking, board president Mike Lackey said during the POA’s quarterly update.
Lackey said the board began with seven firms, narrowed the list to two finalists after interviews and on-site visits, and “ultimately, the decision to go with Troon and specifically Claude Thorn was unanimous.” He described Troon’s work as helping the POA benchmark current operations across golf, food and beverage, recreation and administrative functions and to assist in hiring a new general manager.
The engagement’s estimated cost ranges from $400,000 to $600,000 depending on the level of expertise required, Lackey said. He added that those funds were allocated within the budget through existing executive-salary lines and that the POA is currently about $800,000 under budget in wages and benefits through May, which staff and the board said offsets the anticipated expense.
Why it matters: The POA’s rapid growth since 2019 — which Lackey outlined as moving from roughly $21 million in annual revenue and about 2,500 member households in 2019 to about $47.6 million in revenue and more than 5,000 households in 2025 — has increased operational complexity and turnover in senior leadership. Lackey said Troon’s role is to ensure Tellico Village is structured for long-term success and to help hire leadership with the specific experience needed for the community’s expanded operations.
Board next steps: Lackey said ad hoc committees are working with Troon on surveys, data collection and transition plans and that Troon will assist in defining the scope of the search and early onboarding of the new general manager.
Quotes: “Their primary role is to help us benchmark where we are today, determine what we need moving forward, and ensure that we're structured for long term success, and to help us hire our next general manager,” Lackey said.
