Select Board OKs cloud permitting contract for building department, citing online efficiency

The Hollis Select Board voted to approve a contract for a cloud-based building permitting system, a move the town's building inspector said will let residents submit permits online and staff track zoning and code-enforcement matters in one system.

Acting Chair (speaker S1) put the contract to a voice vote after a presentation and motion from Select Board members; the measure passed unanimously by voice, 4-0. Building Inspector Jeff (speaker S6) told the board the town's current software cannot be upgraded to provide online permitting and that the selected vendor offered the best combination of features and price from the options reviewed.

Jeff described the rollout and benefits: "It's a 20 week implementation process," he said, and the building permitting phase usually "leads the way." He told the board the system will let plumbers and electricians "click, click, click, submit a permit," receive payment online and be issued permits electronically. He also said the platform includes planning and zoning modules so permit reviewers can see planning board or zoning requirements and reduce missed items.

Board members discussed cost and timing. Acting Chair noted an $8,000 one-time implementation charge in addition to the annual contract amount; the board identified an annual budget figure of about $89,000 and confirmed implementation would be covered in this year's budget. Jeff estimated the town might be fully live in September or October after configuration and testing.

Supporters said the system will reduce paper processing and in-person foot traffic and could increase compliance by making it easier for contractors and homeowners to file simple permits. The board approved the contract and authorized the chair to finalize the agreement.

Next steps: staff will complete the vendor signoff and begin the implementation schedule; the board will monitor rollout and budgeting as the program comes online.