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Stephens City launches new online payment portal after billing hiccup; mayor to demonstrate phone payment
Summary
Town Treasurer and the town manager told council on Nov. 12 that a new online payment portal has launched and is already receiving payments after water bills were sent late because of a system hiccup; residents can register for autopay or call 877-885-7968 to pay by phone.
Town officials told Stephens City’s Town Council on Nov. 12 that the municipality has launched a new online payment portal to accept water and tax payments after a one-time hiccup delayed water bills.
"It had been a stellar month," Town Treasurer Steve Rickards said in his report, adding that water bills and tax bills have been sent out and that the water bills were sent late because of a problem with the new online payment system. Rickards said he would confirm whether the town had received any additional invoices for Veteran Banners.
Town Manager Mike Majher said the new payment portal has launched and has already begun receiving payments. "Residents can register their accounts and set up autopay online. There is also the option of calling 877-885-7968 to make a payment over the phone," Majher said, explaining that the first time a customer calls they will need to enter their account number and confirm information; once registered, the system will recognize their phone number. Majher said accounts previously enrolled in ACH autopay will automatically transfer to the new system.
Mayor Michael A. Diaz said he would demonstrate live phone payments after the meeting.
Other routine Town Manager updates included a trial deployment of speed-monitoring signs on the north and south ends of town and plans to put out RFPs for a comprehensive plan update and possible ARPA-funded sewer projects.
