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City staff explains how Truth or Consequences reads residential water meters
Summary
A city staff member said the City of Truth or Consequences reads thousands of water meters each month, described how meter readers identify themselves, outlined the field reading steps, and directed residents to the utility billing office with questions.
A city staff member said the City of Truth or Consequences reads thousands of residential water meters each month to ensure customers are billed accurately. "Have you ever seen a city employee near your water meter and wondered what they're doing?" the staff member asked, opening the brief announcement.
The staff member said the city's meter readers "travel in marked city vehicles and wear official city uniforms, including navy shirts with the city seal and, when needed, high visibility safety vests," so residents can recognize authorized workers. The announcement explained that to take a reading, an employee may "lift the meter box lid and clear away dirt, leaves, or debris before recording the reading on a handheld electronic device."
Officials said readings occur throughout the month and across different neighborhoods, so it is normal for meter readers to be seen in various parts of the city on different days. After field collection, "the information is processed by the city's utility billing team," the staff member said, adding that staff prepare and print thousands of utility bills each month to deliver timely billing information.
Residents with questions about water usage or bills were directed to contact the utility billing office for assistance. The announcement closed with thanks to the employees who maintain utility services and a brief sign-off.
