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Council to prepare legislation for 2027 Dayton trash agreement after resident complaints
Summary
Council asked staff to prepare legislation to consider renewing a one-year intergovernmental agreement with the City of Dayton for 2027 trash service after council members and residents raised service and container concerns; Dayton—s John Parker described complaint procedures and training steps.
Council introduced legislation to consider a one-year renewal option with the City of Dayton for waste collection services in 2027 and invited John Parker from the City of Dayton Department of Public Works to answer questions.
Council members and residents raised recurring complaints about damaged or broken containers, crews leaving cans in the street and slow replacement of containers. Resident Mike Lucas asked the city to address chronic dumpster-diving and debris at 5140 Pensacola Boulevard, saying the condition has produced mosquito and rodent problems and urging city action.
John Parker, who attended to answer questions, described Dayton—s complaint and service process: residents should call the consolidated call center to lodge complaints and request container replacement; each complaint is logged as a service request and routed to supervisors that same day. Parker said Dayton staffs five crews that regularly serve Moraine on collection days and acknowledged staffing and training gaps can lead to occasional service failures. He said 191 complaints were logged in 2024 out of roughly 111,000 collections, a complaint rate of under 1 percent, and apologized for incidents in which residents reported damaged containers.
"I do apologize on behalf of that, those employees and that situation that happened, you shouldn't have to answer those questions," Parker said, adding staff would work to identify and remove employees who do not meet performance standards.
Residents and some council members said communication is key and encouraged residents to use the call center so supervisors can follow up. City staff confirmed they have received aerial photographs related to a nuisance complaint at the Pensacola Boulevard location and said an investigation is ongoing; staff promised to follow up with the speaker.
A council member moved that legislation be prepared to allow consideration of the optional renewal with Dayton; the motion passed on roll call and staff will draft formal legislation for the next regular meeting. The vote authorized staff to proceed with drafting but did not itself renew or finalize any contract.
