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Eldridge utility board adopts notification procedure policy; staff to add website posting
Summary
The utility board adopted a resolution to formalize utility notification procedures (calls, social posts, Iowa One Call); members asked staff to add a website posting requirement and staff agreed to amend the resolution before final signing.
The Eldridge Electric and Water Utility Board adopted a resolution to formalize the utility notification procedure covering outage and service notifications and use of communication channels including Iowa One Call and social media.
Discussion and amendment: Board members discussed the parameters for when to send public notifications and expressed concern that frequent Facebook updates can pressure field crews. Staff said Iowa One Call (an opt-in notification system) had over 1,000 residents signed up and that the policy will rely on multiple channels. Several members requested adding an explicit website posting to ensure residents without social accounts can access outage information; staff agreed to amend the policy to add website posting and bring the resolution back for signature after that addition.
Roll call and adoption: A roll call was conducted as part of the resolution vote and the motion carried; staff will revise language to include website posting and return the document for final sign-off.
