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Commission denies abatement request after running toilet caused high water bill
Summary
The Water & Sewer Commission denied a request from the owner of 4 Butler Avenue to abate a high 2026 water bill after finding the excess usage caused by a continuously running toilet; commissioners cited policy that all processed water passing the meter is billable.
The Town of Hillsborough Water & Sewer Commissioners on March 12 reviewed a request from the owner of 4 Butler Avenue to abate an unusually high first-issue 2026 water bill. The owner attributed the spike to a toilet that had been continuously running without their knowledge.
The commission denied the abatement request, citing the department policy that all water processed at the treatment plant and measured through a customer meter must be billed to the meter holder. Minutes state the high usage was attributed to an avoidable leak in a malfunctioning toilet within the home and therefore did not meet the criteria for abatement under commission policy.
No further relief or alternative billing adjustment was recorded in the minutes. Commissioners did not record a formal dissent; the denial was stated as the outcome of their review.
