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Thomasville reports recent cyber incident; officials say core services continued as recovery proceeds
Summary
City Manager Michael Brandt told the council the city experienced a cyber incident last week; he said 911, garbage collection and the pool continued to operate, the city moved to cash-only for a few days, and staff and third parties are assisting recovery.
City Manager Michael Brandt told the council the city experienced a cyber incident last week and described recovery efforts and service continuity.
Brandt said the city is "still analyzing the outfall" and trying to recover systems, and that recovery has been difficult but is underway with help from the MIS department and external partners. He said critical services were uninterrupted: "We never had a break in our 911 services. This facility, the pool facility, continued to run. We went to cash-only for a couple days... Our garbage collection continued as planned." He thanked staff and third-party responders and noted City Attorney Misti Whitman is treating the matter as a crime and preserving evidence.
Brandt said municipal operations continued largely because of staff efforts, while recovery from a cyber incident is a long-term process. He committed to continuing to share information with the public as the city learns more. No specific timeline for full restoration was announced.
Council and staff acknowledged the incident in other remarks: Deputy City Manager Eddie Bowling and City Attorney Misti Whitman were commended for their roles, and staff were thanked for maintaining services during the incident.
