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Council raises constituent complaints about missing or erroneous utility bills
Summary
A councilor reported constituents receiving no utility bills yet facing threats of cutoffs and two erroneous large bills (one for $7,000, another for $5,000) described as typos; council asked the city manager to assign staff to investigate billing practices and late-notice procedures.
A council member told colleagues that some Franklin residents have not received utility bills but were threatened with cutoffs, and that at least two customers received erroneous high bills — one for $7,000 and another for $5,000 — which were described in the meeting as typographical errors.
"Don't talk about cutting me off and you never even sent me a bill," the councilor said, urging the city to address billing delivery and late-fee procedures. The council asked the city manager to assign staff to investigate the utility-billing process and address cases where customers did not receive bills or received incorrect amounts.
The record shows the council requested prompt staff follow-up; no formal disciplinary or budgetary actions were taken at the July 13 meeting.
