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Residents complain about missed trash pickup as city transitions waste contractors
Summary
Residents told the board trash on Rogers Street had gone uncollected for days during a transition between contractors; the chair said Arrow’s contract runs through the end of the month and Brookhaven crews plus outside crews are assisting during the changeover.
During the meeting, residents raised service concerns about trash pickup amid a vendor transition. A resident told the board that trash on Rogers Street had not been collected for four days and asked whether citizens would receive a deduction or refund for missed service.
The chair (S1) said Arrow’s contract remains in place through the end of the month and that Arrow had a limited crew; Brookhaven solid-waste crews and outside crews from Meridian and Natchez are assisting pick-up during the transition. The chair said the city is working through the changeover but did not commit to an immediate refund; staff said they would follow up.
The board did not formalize a policy for refunds during the meeting. Members acknowledged the complaint and directed staff to look into scheduling, contract terms and possible customer remedies before the next meeting.
