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Director Tim Cummings says Nashua must replace aging ERP system; city weighing RFP, consultant and savings
Summary
Director Tim Cummings told the ad hoc committee the city’s enterprise resource planning (ERP) system is reaching end of life in the 2029–30 timeframe, prompting plans for an RFP, consultant support and likely conversion. He said the city has identified about $1,000,000 in software needs that the existing system does not meet.
Director Tim Cummings, the city’s director of administrative services, told the ad hoc committee that Nashua’s enterprise resource planning system is “coming to end of life” and that the city needs to begin a formal replacement process to avoid service disruption and improve finance and human resources functions.
The new work will start with an RFP and likely hire a consultant to guide selection and implementation, Cummings said. “We started this about six, six, seven, eight months ago now, and we are gonna go for an RFP,” he said, adding that staff have met monthly with departments to define needs and that the ideal scenario includes external implementation support.
Why it matters: The ERP holds official financial and personnel records and underpins many city processes. Officials said the current system does not let department heads and division directors extract data easily or give the public a modern interface for payments and services.
Cummings told the committee the current system will reach end of life around 2029–30, which creates a window in which the city must plan, procure and convert to a replacement. He said the city has already identified “something in the order of magnitude of about 1000000 dollars” of separate software the municipality needs because the present system fails to meet requirements.
CFO Dawn Enright added that departments are looking forward to a system that provides “information right at their fingertips” and said the goal is more transparency and easier use for both internal customers and the public.
Officials stressed timing and trade-offs: converting sooner allows a smoother transition but requires up-front planning and investment; delaying could leave the city managing short-term workarounds. The presenters said more detailed cost estimates and appropriation requests will come back to the committee when staff seek funding.
The committee discussed public-facing improvements such as online payments and automatic payment options for tax and motor vehicle accounts; Cummings said those are among the efficiencies being pursued. The ad hoc committee closed the discussion and moved to other agenda items.
