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Kootenai County Auditor outlines $2.2M ERP proposal, warns of aging systems and manual processes
Summary
Auditor Randy Falcon presented a four‑phase plan to replace the county's aging Tyler New World ERP system, estimating $2.2 million in upfront costs and $536,000 in annual maintenance; the board received the status update and discussed timeline, staffing and procurement steps.
Randy Falcon, speaking for the auditor's office, told the Kootenai County Board of Commissioners on July 14 that the county is moving through a four‑phase process to replace its enterprise resource planning (ERP) system and that the current platform, Tyler New World, is approaching obsolescence.
Falcon described phases that include team development, assessment and process reviews, creation of a request for proposals and vendor selection. He said the county has broken the work into 22 functional modules and has organized stakeholder teams for each. "New World is really at a place where that system can't continue to grow with the county as our needs grow," Falcon said.
Why it matters: the ERP underpins payroll, accounting and tax collection for the county. Falcon said failing to replace the system would force the county to maintain a patchwork of separate products, increasing manual work and error risk.
Falcon outlined budget estimates included in the FY27 request: an estimated $2.2 million upfront implementation cost and roughly $536,000 in ongoing annual maintenance. He cited other county IT projects and existing maintenance contracts to contextualize the figures, including a planned Aumentum upgrade and ongoing costs for OnBase and Spillman systems.
On staffing and automation, Falcon said a new system is expected to create efficiencies but not immediate layoffs. "Our goal long term is to reduce and streamline staff through attrition at this point in time," he said, adding that IT and HR are unlikely to downsize immediately upon implementation.
Board questions focused on differences between module upgrades and full replacement, the procurement timeline and whether the county should accept Tyler's newer enterprise product or pursue a competitive RFP. Falcon said staff favor a competitive RFP to evaluate all market offers.
What's next: Falcon said the assessment phase will continue through July and into August, with RFP development in August–September and vendor evaluation in the fall, timing dependent on staff availability and the vendor response schedule. The board received the update and the project remains in active planning; no final procurement vote was taken at the meeting.
