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Xylem representative addresses past service gaps; town seeks written maintenance terms
Summary
Xylem representative Dalton Oyler met with the council July 16 to discuss a preventive maintenance agreement for town pumps after reported delays in parts and service; Oyler cited recent staffing turnover, pledged better responsiveness and said multi-year maintenance terms are available.
Dalton Oyler, representing Xylem, met with the Town Council on July 16 to discuss a preventive maintenance agreement and to respond to complaints about past responsiveness and parts availability.
Mayor Gail Leeper and Council Member Clute said the town had difficulty getting parts and service calls returned; they cited a specific problem obtaining a gasket and concerns about pump service during winter conditions. Oyler acknowledged there had been staff turnover and that Xylem lacked a service technician for a period, promised the company would schedule more summer service calls, and provided his cell phone for emergency contact.
Oyler said the maintenance agreements can be arranged for 3, 4, or 5 years to lock client pricing and to schedule routine maintenance; once a contract is in place the town would be added to Xylem’s service calendar and receive reports and recommendations. The council asked Clerk-Treasurer Wight to assemble a packet of information and options for council review before approving any long-term contract.
No contract was approved July 16; the vendor and town staff agreed to follow up with written terms and a procurement packet.
