Commissioners probe senior lockbox program; police chief says program remains active

A commissioner asked the Casselberry City Commission on Oct. 27 to investigate why a senior lockbox program appeared to have "died" after staff changes and requested staff help reinstate or publicize the service.

The city manager introduced the topic and called on the police chief to explain the program. The chief described the lockbox program as a voluntary service for seniors that allows officers access to residences in emergencies when residents have given permission to install a lockbox. "The lockbox program is to help our seniors," the chief said. "There is something at the station...we still maintain that program. So if there's anyone in the community that desires a lockbox, they contact us in our community relations and we will install a lockbox."

The commissioner said two residents had reported the program as no longer available and asked whether written materials or an outline of the program exist; the chief said information is available at the police station and agreed to reaffirm the process with staff and to reach out to the residents named after the meeting.

City Manager and commissioners recommended posting information on the city's Facebook page and other communications channels so residents know how to request the service. One commissioner said he would follow up with residents and the chief agreed to meet and confirm details.

The discussion clarified that the lockbox program remains active, that communication lapses likely occurred during staff transitions, and that staff will improve outreach to ensure residents know how to access the service.