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Moorhead police community resource navigator outlines mental-health coordination, follow-up and resource work
Summary
Megan Lundborg described a police-based community resource navigator role that coordinates with service providers, documents transport holds and follows up with hospitals, facilitates provider collaborations and compiles crisis-resource lists; she said interventions tracked in the police annual report corresponded with reduced calls for service among individuals receiving support.
Megan Lundborg, the community resource navigator at the Moorhead Police Department, described the work her position has done since it began in June 2024, including tracking frequent callers, coordinating with service providers and helping officers connect people in crisis with appropriate resources.
"I am the community resource navigator at the Moorhead Police Department," Lundborg said, summarizing her two years in the post and her background in social work. She told the Moorhead Human Rights Commission the role is not a co-responder model but is intended to support service providers and law enforcement by gathering information, documenting contacts and offering referral pathways.
Lundborg said she compiles and shares contact information for service providers, places alerts for individuals who call 911 frequently so officers have context on scene, and facilitates meetings that bring multiple providers onto the same page for complex cases. She described assisting with civil-commitment petitions when individuals refuse services and said the department can help seek extreme risk protection orders to limit firearm access when warranted.
She also described work to monitor transport holds under Minnesota statute. "Every time PD places a hold, I then reach out to Sanford and we communicate on if they were admitted to a hospital, if they were discharged, or if they were transferred to another facility," Lundborg said, noting the follow-up helps the department know whether further action or monitoring is needed.
On outcomes, Lundborg said the department tracked call volume for individuals who received interventions and that the police annual report showed a substantial decline for those people. "I believe it was, like, a 66% decrease in calls for service for the individuals that we implemented interventions for," she said, and added the figure is reported in the police annual report.
Lundborg also described coordination with cross-border partners because Moorhead and Fargo are in different states, work with Lakeland on mobile mental-health and EMS response, and efforts to create targeted crisis-line lists for populations such as Indigenous people, Black residents, LGBTQIA+ individuals and juveniles.
Commissioners thanked Lundborg and suggested a follow-up presentation in a year to review progress and new opportunities for community support.
