Residents describe raw‑sewage flooding after city line work; administration says insurer is reconsidering denials

Several residents testified to extensive property damage after sewer‑line work on Richmond Avenue left homes flooded with raw sewage.

Homeowner Christian Stone told the council that on May 23 city crews responded to a clogged line and later used increased pressure to clear it; Stone said the action flooded multiple houses within minutes. "Our house was flooded with, oh, 1,000 gallons of water," he said, adding that mitigation and repair costs are substantial.

Christina Reed, who identified herself as the homeowner at the same address, said she had to rip out walls and flooring and that her child’s pediatrician would not allow the baby to remain in the home because it was unsafe. Reed said the city's insurer initially denied a claim; City staff told the audience the denial is under reconsideration and that the safety service director and administration are working with the insurance manager to reevaluate the decision this week.

City administration said it will provide maintenance records and follow up. Water department staff and the safety service director said they will help residents obtain relevant maintenance logs and that the city’s insurance company is reevaluating coverage decisions.

Next steps: Residents and staff agreed to meet — the chief’s office requested evidence and witness lists, and administration said it expected an insurance reconsideration decision within the week and will provide maintenance records to the homeowner and council.