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Resident says early‑morning noise and poor conditions at Matthews Health & Rehab; town to meet the facility

Matthews Board of Commissioners · July 14, 2026
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Summary

Resident Amanda Brown told the Matthews commissioners she has documented at least 19 early‑morning noise incidents at Matthews Health & Rehab and criticized facility conditions; Mayor Higdon said town staff and police will meet the facility administrator and mediation is being pursued.

Amanda Brown, a resident of the Abington townhome community, used the public‑comment period July 13 to press the Board of Commissioners about what she described as persistent early‑morning noise from Matthews Health & Rehab and concerns about care and facility upkeep.

Brown said she first raised the issue in March and has recorded at least 19 instances of noise before 7 a.m. when she was home; she told commissioners the noise prevents use of patios, is harming property values and that attempts to get the facility to respond have been unsuccessful. “The facility is not being a good neighbor,” Brown said. “We cannot use our patios because of the noise. The noise is driving down property values.”

Mayor John Higdon responded that he, the town manager and the police chief will meet the facility administrator on Friday to discuss the resident’s concerns and see if a resolution can be reached. Town manager Malia James and other staff said a mediation effort is in progress but staff have had difficulty getting the facility to engage.

Brown said she would continue to press the issue and urged the board to take action. The record from the meeting shows the town committed to additional outreach and a meeting with the facility but recorded no regulatory enforcement outcome that night.

What happens next: Town staff and police will meet with the facility administrator to discuss the complaints and mediation efforts; the Board may receive a follow‑up report in a future meeting.