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Orem officials report steady MyOrem signups and payments as city prepares November cutover
Summary
Deputy City Manager Carrie Rugg and staff said MyOrem has attracted roughly 400–600 new user accounts and processed nearly 4,000 payments in the 11 weeks since launch; city staff plan to migrate all customers to MyOrem in November and add business‑licensing and fitness‑center modules.
Orem’s deputy city manager updated the council on MyOrem, the city’s new online resident services platform, saying the city has seen steady early adoption since the late‑April launch.
“Since we launched on April 27, we’ve had about 4 to 600 new MyOrem accounts created by citizens,” a software project manager reported, adding that the platform has processed nearly 4,000 in‑platform payments and roughly 500 new utility applications. Staff said average daily logins in the previous two weeks were about 149, with about 40 new accounts created per day.
The city plans a phased migration: council members were told both the legacy bill‑pay site and MyOrem are running in parallel now, and staff will retire the bill‑pay site in November; after the cutover, new users will create or link accounts on MyOrem. Staff also said future integrations will include business‑licensing functions and fitness‑center account management so residents can sign up, renew or cancel memberships and register for classes through the same portal.
Why it matters: consolidating online services onto a single platform is intended to reduce user confusion and lower customer‑service load on the city’s 3‑1‑1 team; staff credited 3‑1‑1 agents with helping citizens through early migration issues and said that problem‑resolution workflows are improving.
What’s next: staff will continue incremental rollouts for licensing and the fitness center and return to council if any major schedule changes are needed. The planned November retirement of the legacy bill‑pay site remains the target date.
