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Calvert City utilities board says year-end finances sound as billing system glitches persist
Summary
The Calvert City Utilities Board approved its year-end financial statements July 16 and said operating revenues are near budget, even as a new billing system produced duplicate postings and delayed rate‑study work. Staff and counsel will continue reconciliations and legal review of an insurance claim.
The Calvert City Utilities Board approved its minutes and reviewed year‑end financial statements at its July 16 meeting, the board chair said. The chair told members the new billing system is still being reconciled and that some revenue postings look like repeats or were posted to the wrong accounts.
"I think the numbers are reasonably accurate and, with a few modifications, we'll get them to what they need to be," the chair said, adding that Glenda in utilities would work with administrators to fix posting errors and produce corrected statements.
Board members flagged that office payroll lines were showing about 90% of budget on several operating reports, and discussed whether that reflected timing, staffing vacancies or classification issues. Staff said chemical purchases have been charged to a technical‑supplies line and will be reclassified so the board can better monitor those expenses.
The chair and members agreed the city generally ended the fiscal year in sound shape compared with budgeted revenue and expenses, but deferred a formal rate study to next month because of workload and the ongoing billing rollout. "I have not had any time to dig into the numbers again," the chair said; the board agreed to move the rate‑study item to the next agenda.
The board also reviewed customer‑billing problems tied to the new system rollout. Members said some customers received duplicate bills and that credit‑card payment mappings did not transfer to the new account numbers and PINs. The board temporarily suspended disconnects during the initial rollout and asked staff to begin mailing full‑size statements (in envelopes) rather than small cards.
A motion to approve the meeting minutes and financial statements was moved and seconded and carried by voice vote. The board closed the meeting after a motion to adjourn.
What happens next: staff will provide corrected financial statements after reconciling postings, continue work on the rate study for the next meeting and proceed with customer outreach about new billing account numbers, PINs and online payments.
