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Trillium Health Resources outlines local programs and service numbers during Pender County update
Summary
Trillium Health Resources gave the board its annual county update, describing county programs, local partnerships, a crisis line and that Trillium serves 1,974 unduplicated individuals in Pender County while managing care across 46 counties; staff announced leadership changes and new projects in Pender.
Victoria Jackson, regional vice president for the South Central region of Trillium Health Resources, gave the board an annual update on July 13 about behavioral‑health services and local engagement in Pender County.
Jackson said Trillium is one of four public behavioral‑health plans (LMEMCOs/tailored plans) in North Carolina, managing behavioral‑health services and specialized care for Medicaid beneficiaries with the most severe needs. She told commissioners that, statewide from July 2024 to June 2025, Trillium served 103,556 unique individuals and spent just over $1.7 billion on services for those meeting medical necessity criteria; in Pender County the organization serves 1,974 unique individuals and reported that, among served populations, roughly 63% had a mental‑health diagnosis, 16% had an intellectual/developmental‑disability diagnosis and 21% had a substance‑use diagnosis.
Jackson highlighted local programs and partnerships, including the CHESS Health app for people in recovery (in collaboration with N.C. Department of Health and Human Services), an in‑progress respite facility called Hearings House in Burgaw (a joint project with Easterseals), and county 'Thrive Local' coordination of maintenance‑of‑effort dollars and ABC funding for prevention projects. She said Trillium provides a 24/7 crisis line (the agency packet includes the full 1‑800 number) and a member/recipient service line operating Monday–Saturday.
Jackson also announced leadership changes: Joy Futrell, the long‑time CEO, plans to retire and Sunitria Goodman (currently general counsel and chief compliance officer) is named incoming CEO effective 2026‑09‑01; she also noted a marketplace consolidation among other plans effective 2026‑10‑01 that will alter county coverage maps statewide.
Commissioners thanked Jackson and asked for additional demographic breakdowns (e.g., age bands) for Pender County; Jackson offered to return with those statistics and to participate in community meetings on request.
