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Division lays out five‑year strategic plan to expand access, crisis care and workforce supports
Summary
Kelly Crosby, director of the division, presented a five‑year strategic plan that targets access to care, IDD/TBI services, overdose prevention, workforce development, crisis system expansion, justice‑involved services and recovery supports, and announced a public dashboard and new grants.
Kelly Crosby, director of the Division of Mental Health, Developmental Disabilities and Substance Use Services, presented the division’s five‑year strategic plan and said it is a public, accountable roadmap for improving North Carolina’s public mental health, substance use, IDD and TBI system.
Crosby said the plan’s mission is: “We build systems, services, and supports that improve the well‑being of all North Carolinians,” and its vision is “communities where all are supported to live healthier and happier lives.” She listed seven priority areas—expanding access to care; improving quality of IDD and TBI services; preventing substance misuse and overdose; building the workforce; strengthening the crisis system; expanding services for people involved with the justice system; and amplifying recovery and community‑based services.
The plan focuses on measurable outcomes, Crosby said, and the division will publish a strategic plan dashboard that shows progress on measures such as the number of people initiating and continuing treatment, collaborative‑care uptake, certified community behavioral health clinic (CCBHC) utilization and other area‑specific metrics. Crosby said the dashboard will be released later this month and updated quarterly.
Crosby described a range of interventions already in progress: an accessible communications campaign and a simplified care directory to make it easier for people to find services; an anti‑stigma campaign called Unshamed North Carolina; expansion and emphasis on CCBHCs and collaborative care with Medicaid payment work; peer‑led programs (including expanded NAMI on Campus chapters); and targeted mental health block‑grant awards for Latino, LGBTQIA+ and caregiver organizations.
She noted the plan grew from six to nine months of listening sessions and stakeholder engagement and stressed the division’s commitment to align block‑grant spending and partnership work across LMEs, Medicaid and other state partners to deliver accountable change.
The presentation concluded with an invitation to follow the dashboard and upcoming side‑by‑side updates; questions from attendees during the Q&A addressed eligibility for specific grants and ongoing efforts to review involuntary commitment processes.
