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Perceptions-of-care survey: majority report positive care; telehealth rated same or better by many
Summary
Division officials reported FY2023 perceptions-of-care results from more than 5,000 respondents, with generally positive ratings in quality and access but lower scores in social connectedness and outcomes; telehealth use was reported by 41% and 78% of adults and youth rated telehealth the same or better than in-person care.
Sydney Hyman, a quality management staffer at the Division of Mental Health, Developmental Disabilities and Substance Abuse Services, summarized the division's perceptions-of-care survey and related telehealth findings and encouraged providers and consumers to complete the current administration of the survey through Sept. 20.
"The perceptions-of-care survey... is one of the ways our division demonstrates the outcomes of our service system to our federal partners in SAMHSA," Hyman said, noting the provider administration window began Aug. 12 and continues through Sept. 20.
Hyman reported that in fiscal year 2023 the survey collected responses from over 5,000 individuals: about 69% of respondents were adults, 19% were youth and 12% represented children and families. Seventy percent of respondents had sought mental-health treatment and 30% had sought substance-use treatment.
The presenter said adult respondents rated quality and appropriateness and access relatively highly, while social connectedness and some outcome measures were lower. Hyman and Director Kelly Crosby both emphasized the division is using these data to target strategic-plan initiatives, including expanded peer services, clubhouses, wellness centers and youth-focused crisis interventions.
On telehealth, Hyman said just under 5,000 respondents answered telehealth items: 41% reported receiving telehealth services in the prior six months. "Seventy-eight percent of adults and youth respondents rated telehealth about the same or better than seeing their provider in person," she said; child-and-family respondents rated telehealth the same or more helpful at 59%.
Crosby commented that telehealth's generally positive ratings suggest opportunities to leverage remote care to expand access in areas with workforce shortages. The division urged continued participation in the current survey cycle and referred listeners to the full 2023 perceptions-of-care report on the division's reports page for more detailed results.
Next steps: the division will share survey data with LME-MCOs and provider partners and use the findings to inform strategic-plan investments and targeted improvements to services and supports.
