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Resident raises phone, safety and staffing concerns during public comment
Summary
A tenant raised recurring problems with property phone responses, staff availability and late-night safety in an alleyway; staff pointed to property-manager contacts and an emergency phone system and urged the resident to use posted contacts.
During public comment, a resident identified herself on the record and described multiple tenant concerns at authority-managed properties: difficulty reaching staff by phone, confusion about which numbers are active, and late-night safety worries about people walking through an alley near the property. "They call me, and then I tell them, call Crystal," the resident said, describing how residents were given inconsistent phone numbers.
Staff responded that the property manager (Shayla) is on site weekdays and reminded the resident of the office number and an emergency phone line. The resident also asked whether police could periodically patrol a nearby alley to address safety concerns; staff and commissioners said such operational safety matters are handled by the executive director and property manager and encouraged the resident to contact staff directly or use the emergency phone procedures.
Commissioners thanked the resident for raising the concerns and asked staff to follow up with the property manager and to clarify public phone/contact procedures for tenants.
