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Resident asks council to adjust sewer charge after rental leak; city says it no longer adjusts bills
Summary
A Carbondale resident asked the council to reduce the sewer portion of his next bill after a rental-house leak; council members said the city no longer adjusts bills but offered a payment plan. The requested adjustment would have set the sewer charge to a five‑month average of $33.67.
Lance Haws told the Carbondale City Council that a water leak at his rental (account 0130) flooded the home and that the water did not flow into the sewer. He asked that the sewer charge on his next utility bill be adjusted to the five‑month average of $33.67; he said he would pay the water charges.
Council members discussed the request and stated that the City of Carbondale no longer adjusts sewer bills. Council offered the option of a payment plan for customers who need assistance. No formal vote was recorded on an adjustment; the council did not change its billing policy during the meeting.
The resident’s request drew administrative clarification only; council members did not direct staff to reopen a formal policy or to provide a one-time adjustment. Residents seeking relief from utility bills were advised to inquire about payment-plan options with city staff.
