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Callaway approves 2‑year CivicPlus recreation module after months of debate over cost and scope
Summary
After a long public discussion about recurring subscription costs, courts reservation policy and staffing, Callaway commissioners approved a two‑year CivicPlus recreation module to centralize bookings, payments and refunds for parks and facilities.
The Callaway commission voted on July 14 to authorize a two‑year subscription and setup with CivicPlus to provide an online recreation and facility‑reservation module for the city's website. The module is intended to centralize pavilion and conference center reservations, improve deposit and refund workflows, enable fair reservations for high‑demand courts and provide translation/ADA features.
Parks staff presented the module’s functions and argued it would reduce repetitive phone calls, centralize GL coding for finance and free staff time for higher‑value work. ‘‘We would move the rental experience online while keeping staff control,’’ the parks director said.
Public commenters and several commissioners pressed staff on contract length, auto‑escalating annual price increases (a 5% contract escalation was quoted), alternative vendors, and whether the city should instead hire a staff programmer or expand internal calendar tools. Staff said the first year includes setup and integration and that the department intends to fund the first year from vacancy savings within the department without requesting additional city funds this fiscal year.
After hearing objections and a suggestion to remove courts from the module if desired, commissioners approved a two‑year implementation and subscription approach and asked staff to return with fee schedules and potential edits at future meetings.
