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Elder Services reviews SHINE Medicare help; volunteers complete 30–40 hours of training
Summary
Elder Services of Berkshire County explained the SHINE program’s free Medicare navigation services, noting volunteer training of roughly 30–40 hours, an annual exam, and staff support at the Pittsfield Senior Center this year.
Chris McLaughlin, Executive Director of Elder Services of Berkshire County, and colleagues described the agency’s programs, focusing on SHINE, a free Medicare navigation service.
Jonna Haskell, SHINE program coordinator, said volunteers complete roughly 30–40 hours of coursework and an annual examination to provide free benefits counseling; staff reported one SHINE volunteer this year who staffed the Pittsfield Senior Center three days per week. The presenters outlined program roles including a fiscal director and community services staff who support outreach and coordination.
No funding requests or actions were recorded in the minutes; presenters described ongoing volunteer recruitment and service delivery in Pittsfield.
