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Select Board reviews phone-service quotes and discusses AI features; motion made to move service to Burgess
Summary
Staff presented three phone-system quotes; Burgess was recommended for service due to customer support and existing local connections, and board members raised questions about AI features and data sharing before approving vendor selection steps.
Staff presented three quotes to replace the town’s phone service, citing monthly rate comparisons and annualized savings versus the current contract. The bids came from Spectrum, Burgess and Fidium, with monthly prices discussed and staff noting Burgess also offered a setup discount.
Members discussed customer service history, the town’s existing Burgess-managed firewall and security services, and vendor pricing differences. A board member noted Burgess’ higher monthly price was offset by service and support; another member raised concerns about optional AI features bundled in vendor packages and whether any data would be shared if those features were used.
The board moved and seconded a motion to accept Burgess as the phone-service vendor pending final contract review and to proceed with transition steps. Board members requested staff confirm that AI components would not be activated for town use without explicit approval and asked staff to clarify data-handling practices with the vendor.
No contract signature was recorded in the meeting minutes; staff and the board intend to complete procurement steps and present a final agreement or vendor contract for confirmation at a subsequent meeting.
