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Mebane updates utility billing policy to require ID verification and shorten disconnect timeline
Summary
The Mebane City Council approved updates to the utility billing and collections policy to comply with state law and the federal Red Flag Rule. New-customer identity verification, proof-of-residency requirements, voluntary Social Security reporting and a shorter disconnect timeline (15 days past due) were described; the policy takes effect July 1.
Mebane — The City Council approved revisions to the utility billing and collections policy to ensure compliance with state law and the federal Red Flag Rule, City Manager Richard White said during the June update.
“These updates are now needed to ensure compliance with state law and the federal Red Flag Rule, which helps protect against identity theft,” White said, outlining the policy changes presented at the June 1 council meeting.
Under the revised policy, new customers must provide identity verification and proof of residency or ownership. Acceptable documents include a state driver’s license or non‑driver ID, a U.S. or foreign passport, a U.S. or foreign military ID, a birth certificate, or recent bills from other utility or credit card companies. White said providing a Social Security number remains voluntary, but applicants who do not provide it may be subject to a deposit up to two times the amount listed in the fee schedule.
White also said the policy shortens the timeline for disconnecting delinquent accounts: accounts with balances over the minimum usage may be subject to disconnection 15 days after the due date. The updates are intended to improve identity protection and reduce large unpaid balances.
Council action: White said the council unanimously approved the utility billing and collections policy as presented. Kelly, the program host, noted the changes go into effect on July 1.
