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Glendora renews Dial‑A‑Ride contract with Transportation Concepts through 2031
Summary
The council approved a contract with Parking Concepts Inc., doing business as Transportation Concepts, to operate Glendora's Dial‑A‑Ride and shuttle services through June 30, 2031 (not to exceed $8.75 million for the initial term), funded by Prop A local‑return transit revenues.
The Glendora City Council awarded an operations and maintenance agreement to Parking Concepts Inc., doing business as Transportation Concepts, to continue operating the city’s Dial‑A‑Ride and shuttle services. Staff recommended the award after a competitive RFP process that produced two proposals.
Kelsey Faye (staff) summarized the contract structure: the initial term runs through June 30, 2031, with two optional two‑year extensions and a not‑to‑exceed amount of $8,751,330 for the initial term. The contract is structured for planning at 21,000 annual revenue service hours to support the city’s short‑range transit plan; staff anticipates actual service levels in year one will be closer to 13,500 hours and will grow as ridership and plan elements are implemented.
Staff reviewed last year’s ridership totals (23,945 passenger trips across Dial‑A‑Ride and shuttles) and noted fares (seniors and persons with disabilities 50¢ one way, students 75¢, general $1). Funding for current service levels was identified as Prop A local‑return transit dollars; staff said Prop A revenue is restricted to transit uses and cannot be repurposed for non‑transit spending.
Transportation Concepts representatives and staff described the company’s local performance and customer service record. Council asked for and received data on ridership demographics and costs per rider; staff committed to provide cost‑per‑rider numbers on request.
The council approved the agreement 5–0.
