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City reports progress on water‑billing transition; 140 accounts remain overdue
Summary
City staff said the transition to a new automated billing system reduced past‑due water accounts from about 200 to roughly 140; door-hanger notices will go to remaining addresses and shutoffs could start the week after the final notice period if accounts remain unpaid.
City staff updated the McCall City Council on July 16 about a recent migration to a new automated water-billing system and steps to address remaining delinquencies.
A staff presentation said approximately 140 water customers remained unpaid as of that morning, down from about 200 reported in local media earlier the same day. Staff said the city used about 15 different outreach touchpoints — mail, SMS, email and notices in the Star News — to contact customers and that many delinquencies resulted from outdated contact information or customers who continued relying on the retired payment portal.
The staff member said door hangers will be placed at properties that have not contacted the city by the upcoming Monday, giving residents another week to bring accounts current; shutoffs were described as scheduled to begin the week after that final notice period if accounts remain delinquent. The presentation emphasized staff hopes that the number of actual shutoffs will be “much less than a 100” after door-hanger outreach and continued contact efforts.
Public works and finance staff commended the utility billing team and interim finance leadership for outreach efforts. Nathan Stewart, public works director, said his department is prepared for the workload associated with door-hanger distribution and potential turn-ons/turn-offs once the process begins.
