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Council agrees to restore service and waive reconnect fees in billing error; personnel matter moved to closed session
Summary
The council approved restoring service and waiving reconnect and deposit fees for a customer whose meter recorded air and produced an erroneous bill; later the council voted to enter closed session for personnel matters and a member proposed a pay increase for wastewater operator Chris Williams to be considered.
Council staff reported a billing error affecting a customer identified by staff as Judson: air passing through a meter had produced an inflated bill and the account was shut off. Staff member S5 said the customer had been making weekly payments but that, once corrected, the overcharge would create a credit. Committee member S6 moved to restore Judson's water and waive the reconnect fee and deposit; S2 seconded and the council agreed to proceed and to notify Chad to restore service.
No formal roll-call vote was recorded in the transcript; councilors directed staff to implement the waiver and coordinate restoration. The meeting record indicates the council intended to apply administrative discretion rather than requiring the customer to pay a reconnect fee when the usage originated from an acknowledged meter error.
Later in the meeting S2 moved the council into closed session citing North Carolina statutes that permit closed consideration of personnel matters and matters related to public safety. The council prepared to discuss personnel matters in closed session. Immediately after that motion, Committee member S6 proposed a raise for wastewater operator Chris Williams, saying Williams paid for wastewater operations coursework and passed the class; S6 said the town policy is to give employees a pay increase after completing and passing the training. The transcript contains no recorded vote on the proposed raise during open session; councilors indicated the personnel discussion would be handled in closed session.
The meeting adjourned at 5:50 p.m.
