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Vero Beach awards ERP contract to Tyler Technologies amid council concerns over cloud data use
Summary
The City Council awarded an enterprise resource planning (ERP) contract to Tyler Technologies and approved project management services to Plante & Moran; council members pressed Tyler representatives about cloud backups, data ownership and a contract clause on deidentified data.
The Vero Beach City Council on July 14 voted unanimously to award a contract for Enterprise Resource Planning (ERP) software and implementation services to Tyler Technologies, Inc., and separately approved project management services to Plante & Moran, PLLC for $171,200.
Finance Director Lisa Burnham said the city followed a standard procurement process that shortlisted three firms and recommended Tyler. A Tyler representative presented the platform and estimated a nine-to-12-month timeline for a core financial-module deployment, with phased additions such as utility billing and permitting.
Councilmember Aaron Vos raised detailed concerns about cloud hosting arrangements, backup locations, recurring subscription fees and, specifically, contract language that allows Tyler to use deidentified client data for demonstrative or training purposes. Vos asked who within the city approves data sanitization standards and emphasized the need for controls before authorizing data-sharing provisions. The Tyler representative said the city retains ownership of its data, that third-party disclosures would require contractual protections (NDAs/performance agreements) and that Tyler uses Amazon Web Services for hosting with multi-region failover.
City Attorney John Turner offered to supplement the contract with language to address deidentification and data-use concerns. Council voted 5—or— to award the ERP contract; the council also approved contract terms requiring further review of data protections.
Plante & Moran was approved as the ERP project manager for $171,200 on a separate unanimous vote. Council directed staff and the city attorney to work with Tyler to clarify deidentification criteria and security controls before implementation.
The Tyler representative said historical data conversion drives much of the implementation timeline and that the vendor commonly phases in modules to reduce risk; council asked for references and stronger contractual assurances about service-level performance and backup/resilience plans.
