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Rural consortium consolidates youth and adult crisis lines into 'Immediate Mental Health Care Team' with single hotline
Summary
Consortium presenters described merging children's and adult mobile crisis teams into one 'Immediate Mental Health Care Team' with a new (775) number answered 24/7 by Scribe Support Services of Nevada; partners include Nevada PEP for youth and Western Nevada NAMI for adult follow-up.
Michelle (presenter) told the Rural Children’s Mental Health Consortium that the two decade-old separate youth and adult crisis response programs are being combined into a single Immediate Mental Health Care Team to simplify access for rural residents. "We are going to smash these two together, and it's going to be one crisis team across all of rural Nevada," she said, adding that the word "crisis" was removed from the program name to broaden how people think about seeking help.
The presenter gave the new hotline number, said calls will be answered 24/7 by Scribe Support Services of Nevada, and explained automatic referral protocols: youth calls with family consent will be referred to Nevada PEP and adult calls will be referred to Western Nevada NAMI for peer support and caring contacts. She described the program flow as a brief warm handoff from the hotline to a clinician, with the goal of stabilizing callers and connecting them to services in their home community.
Michelle emphasized care-path coordination and hospital-discharge support, reporting improved follow-through: "we're seeing an 80% increase in adults who are following through with outpatient services after a hospitalization," she said. Members asked for slides and pamphlets; the presenter agreed to circulate the PowerPoint and said printed cards and outreach materials are being produced for distribution across 16 rural clinics.
Why it matters: rural residents face barriers including unfamiliar area codes and program names. Consolidating hotlines into a single, locally familiar number and routing callers to peer partners aims to increase help-seeking and continuity of care for both youth and adults. Consortium members volunteered to help publicize the new number and materials at upcoming community events and school outreach.
The consortium did not take any formal action on this item; staff will circulate the presentation slides and printed outreach materials, and members plan local outreach to promote the new hotline.
