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Council reviews leak-credit request, reconfirms two credits allowed within 12 months
Summary
A resident requested additional leak-credit relief; council members reviewed written policy and stated the town typically allows up to two leak credits within a 12-month period, generally one month at a time, and said staff should follow the established policy.
A customer (Crystal Hall) requested additional leak-credit relief for several months of elevated bills after discovering a long-running leak. Council members reviewed the town’s written policy and recalled that leak credits are typically applied twice within a 12-month period and usually cover one month at a time.
Council members discussed whether this request required an exception or could be handled under existing policy. Speakers agreed the policy allows two leak credits in a 12-month period and asked staff to apply the policy consistently and to document any exception if made.
Outcome: Council instructed staff to follow the existing leak-credit policy; no formal vote was recorded in the transcript.
