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Council hears 911 transition timeline; PSAP equipment and workstation purchases explained
Summary
City staff told council the city will take over crime-check calls starting in October, assume fire dispatch by Jan. 1, 2027, and take all 911 calls by Jan. 1, 2028. Staff described SIP capital usage (intended for equipment), PSAP workstation procurement, and plans to use the IT replacement internal service fund.
City staff briefed the council on multiple items related to the 911 transition and PSAP operations, including financing, a procurement for ergonomic workstations and the IT replacement fund.
Stephen Williams and Matt Boston told council the SIP authorization is intended for capital equipment; the SIP authorization is $6,000,000, staff said they have drawn approximately $1.2 million against it and report roughly $4.2 million in spend plus encumbrance across the program. Williams and Boston said staffing costs for new call takers are under negotiation and tied to labor discussions.
On transition timelines, staff outlined three milestones: beginning in October the city will start handling crime-check calls (roughly 200,000 calls a year), by Jan. 1, 2027 the city will take over fire dispatch, and by Jan. 1, 2028 it will handle all 911 calls for police, fire and EMS.
On equipment, staff described OPR 2026-0630, a procurement for additional PSAP workstations: there are 10 current desks (about seven functioning reliably) and the new ergonomic stations are intended to improve operator safety for staff who sit 8'—2 hours. Staff clarified the furniture contract will be with Russ Bassett (vendor) and asked clerks to correct an agenda clerical notation.
On IT funding, Matt Boston said the IT replacement fund is an internal service fund that pays for equipment across the organization; PSAP will use those reserves and reimburse as part of internal service charges, and finance staff modeled the necessary fund balance to avoid disruption to other planned IT purchases.
What's next: council deferred final contract action on OPR 2026-0630 to next week while staff completes contract paperwork; staff said they will continue to manage procurement and labor-related staffing issues as part of the transition.
