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Magnolia Water says booster pump failure caused July 4 outage; service restored within eight hours
Summary
At a July 13 Killian board meeting, Magnolia Water reported a booster pump and control-panel failure that knocked down water pressure on July 4; company and LDH representatives said service was restored within eight hours and Magnolia pledged improved customer communications.
Magnolia Water told the Town of Killian on July 13 that a booster pump shorted at a well site and the associated control panel had to be rewired, causing a loss of water pressure on July 4. "The water was back up and running within 8 hours on 4th of July," said Mr. Steve, a Magnolia Water representative. Representatives from LDH said they agreed with that account.
The exchange came during a presentation scheduled by Mayor Caleb Atwell to explain the cause of the disruption and outline immediate response steps. Mr. Steve said Magnolia’s crew discovered the failed control panel, completed on-site rewiring and restored pressure; he also said the company is working to improve its communications with Killian customers.
The town did not record a detailed timeline for customer notifications in the meeting transcript. Mayor Caleb Atwell opened the meeting by noting Magnolia would provide a fuller report; the board did not take formal action at the session on water-system governance or contracts. Residents were invited to comment but no formal complaint or legal claim was recorded in the minutes.
