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Pleasanton staff to present options for per-gallon billing and prorating water bills
Summary
City Administrator Becky Hegwald told the council she will present proposals to bill water by the gallon and to prorate bills for customers who move mid-cycle; council asked to review the options before any change.
City staff will return with proposals for changes to the city's residential water-billing practices.
At the March 2 meeting, City Administrator/Clerk Becky Hegwald told council she had spoken with a customer who was billed minimum charges at two addresses after moving mid-month. Hegwald asked permission to present two options: billing water to the gallon instead of per thousand gallons, and prorating bills for customers who move during a billing cycle. Council members expressed interest and asked to review the proposals at a future meeting; no policy change was adopted at the session.
Council did not set a specific date to vote on the proposals but indicated it would review staff recommendations and options before any implementation.
