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New Castle board accepts billing adjustments, discusses missing account records after vendor change
Summary
The New Castle Utility Board accepted billing adjustments totaling a negative $3,612.67 for July 6–17 and discussed missing account records following a transition between third‑party billing vendors; the board proposed removing unreachable Atlas fees and retaining unrecoverable accounts internally.
The New Castle Utility Board voted July 20 to accept billing adjustments covering July 6 through July 17 that net a negative $3,612.67, and discussed how to handle accounts whose records are missing after a recent third‑party billing vendor change.
A committee member moved to accept the 11‑page set of billing adjustments showing a net negative adjustment of $3,612.67; the motion was seconded and carried by voice vote. The transcript records the adjustment amount and the board’s approval but does not show a roll‑call tally.
Separately, a committee member explained that the prior billing vendor (referred to in the transcript as Atlas Muncie) closed and transferred limited records to the successor (referred to as Newcastle Platinum). The successor vendor could locate only about nine months of recent records. The committee member said the board’s working plan is to remove Atlas fees from accounts the new vendor cannot find, retain those accounts in the utility office, and require customers to pay outstanding balances if they later request service.
Board members agreed that recalling accounts the vendor cannot locate and holding them internally is the practical approach given incomplete transfer of records; no formal motion on that recall policy is recorded in the transcript.
