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Town staff recommends switching permitting software; board to consider broader needs assessment
Summary
Building-department staff recommended switching from the current CloudPermit system to iWorq (iWorq/i w o r q in transcript), citing better fire-inspection and inspection scheduling functionality and a vendor offer to cut implementation costs from $12,000 to $250 if signed promptly. Board members urged a townwide needs assessment and coordination with the village before committing to a multi-year contract.
Town building-department staff reviewed options to replace the current permitting software and recommended iWorq to the board, saying the system covers permitting, planning, code enforcement and a separate fire-inspection module the town needs. Staff said current CloudPermit modules are inadequate for the town's fire-inspection and scheduling needs.
Staff (Town planner/staff member (S7)) summarized vendor pricing: iWorq was quoted at about $20,000 a year with a $12,000 implementation fee; the vendor offered to reduce implementation to $250 if a contract were executed by the end of July and to defer invoicing until January 1, 2027. Staff noted their current annual contract cost is about $16,000 and emphasized that implementation and data migration logistics are the main challenges.
Board members and other participants urged caution. Several members recommended performing a townwide needs assessment (including the recreation and clerk's offices, emergency notification and website needs) and coordinating with the village to pursue shared services to avoid multiple migrations and recurring costs. One participant suggested testing a vendor demo and arranging phased migration and a tandem run with the current system.
Ending: Staff said they would prepare materials for a potential vote if the board supported switching and to circulate a draft contract for review; several board members asked for a needs assessment and coordination with village leadership before committing to a multi-year change.
