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Pafford EMS tells Madison County board it handled more than 2,500 calls last quarter; says response targets are met
Summary
Curtis Wheldon of Pafford EMS reported to the Madison County Board that the provider responded to more than 2,500 calls in the last quarter (about 830 per month), that the average response time was 10 minutes 45 seconds for all calls, and that staffing and station changes have been made to improve coverage.
Curtis Wheldon, operations lead for Pafford EMS, told the Madison County Board of Supervisors on July 20 that the provider responded to more than 2,500 calls in the last quarter — roughly 830 runs per month — and reported an average response time of 10 minutes 45 seconds for all calls with no exclusions.
Wheldon outlined recent operational changes intended to improve coverage across the county: three ambulances are stationed in Ridgeland, three in Canton, and an extra truck is posted at peak times; the Kent station was relocated to provide more room for crews; and five county employees are currently enrolled in paramedic training. Wheldon said the company is exploring a new maintenance facility in Madison County and planning additional hires for dispatch and maintenance roles as coverage expands.
Board members asked whether response time targets were being met inside municipal limits and in more rural areas. Wheldon said city calls meet the 10‑minute, 80% benchmark and that outside municipal areas the county target is 25 minutes for 80% of calls, which he said the provider is meeting "but that's still pushing it from Canton to Canton." The board thanked Pafford EMS for the update and asked staff to continue monitoring coverage and response times.
Wheldon said the extra truck from the main office posts in Glugstad for a 12‑hour peak period; the company is also making adjustments to posting to keep trucks in Canton and Bridal when required. Wheldon added that all runs are logged and that run logs are shared with local fire chiefs and EMS coordinators for review.
