Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the It Infrastructure topic
No spam. Unsubscribe anytime.
Knox County CIO Trevor Dittmar reports 291 help tickets; 9-1-1 switch to digital set for July 30
Summary
Knox County CIO Trevor Dittmar told commissioners on July 21 that the county IT department handled 291 support tickets in June, completed firewall and 9-1-1 infrastructure upgrades and plans to switch the 9-1-1 system from analog to digital on July 30, with backup installations slated for August 5.
Trevor Dittmar, chief information officer for Knox County, told the Board of Commissioners on July 21 that the county’s IT team responded to 291 support tickets in June and completed several infrastructure projects ahead of the Knox County Fair and other scheduled changes. "During that time period, IT department responded to 291 support tickets, across, Knox County and the city of Mount Vernon," Dittmar said.
Dittmar said IT finished a firewall replacement at the Knox County Fair Board after the previous device failed just before Fair Week. He said the new firewall ‘‘can support, nearly 3,000 clients’’ and is intended to protect point-of-sale systems used for credit-card transactions at fair vendors. He noted the fair also uses third-party Wi‑Fi trailers to augment capacity during busy periods.
The CIO listed other recent projects, including point-to-point telemetry links at Fredericktown’s wastewater treatment plant and consolidation of duplicate Internet service accounts to reduce costs. Dittmar said IT completed a hardware refresh for the city law director and provided new tablets for Knox Transit buses.
On public-safety infrastructure, Dittmar reported completion of seven 9-1-1 call-taker stations and said the county will move its 9-1-1 service ‘‘from analog to digital’’ on July 30. "July 30 is the day that we make the switch from analog to digital," he said, adding that the county will coordinate Internet service providers, CentralSquare and a vendor identified in the transcript as Elerium (spelling in transcript not verified) and that "about a dozen technicians" will be on a single ticket to manage the transition. He cautioned that "probably gonna be some" glitches when the cutover happens.
Dittmar also said the county IT will support Knox Public Health while that department’s single IT staff member takes vacation from August 4–24, covering roughly 200 users and about 150 machines. He said a battery-backup vendor was selected and installations at 9-1-1 and the service center are scheduled for August 5.
The update concluded with commissioners thanking IT staff for countywide support. Dittmar said the department continues planning cabling and radio work at the Transit building and other smaller infrastructure fixes.
