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Riverside staff recommend moving utility-bill due date to the 28th after mail delay analysis
Summary
City staff said delays in mail across five ZIP codes caused many residents to receive utility bills late; they recommended moving due dates from the 20th to the 28th (or the first business day afterward) and noted no late fees have yet been applied for the recent billings.
City staff updated council July 20 on the new utility-billing system rollout and recommended changing the monthly due date from the 20th to the 28th (or the first business day thereafter) to allow for postal delays across Riverside’s five ZIP codes.
Staff explained Peregrine, the vendor printing bills, finalized proofs July 2 and the mailing entered the mail stream July 6 because of the July 4 holiday. Because Riverside’s addresses are serviced by five different post offices, staff recommended the later due date to give residents more time to receive and act on bills. “So, we change the due date from the 20th to the 28th or the 1st business day thereafter,” Ms. Moore said.
Staff advised residents with payment concerns to contact the customer service team; no late fees have been assessed on accounts for the second quarter billing cycle to date, and no accounts have yet been assessed to property taxes. Council supported staff’s recommendation and staff said it will proceed administratively, reporting back as needed.
