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Kiowa authority to roll out new billing system and conduct rate survey meeting
Summary
City staff said a new billing system should be live by October billing and will add payment options; staff also reported a rate survey is in process and a representative wants to meet with the authority.
City staff member Leea Shows told the authority that a new billing system is expected to be in use by the October 2025 billing cycle and will provide more payment options for customers.
Shows also reported the authority is conducting a rate survey and that a representative would like to meet with the authority to discuss the survey results or process. No formal action was taken; the authority received the update for future consideration.
Why it matters: a new billing system could change payment options and customer experience; a rate survey may lead to future rate adjustments depending on results and recommendations.
Next steps: staff will continue rollout of the billing system for October billing and arrange the representative meeting for the rate survey.
