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Council discusses switch to Lakeland internet and resident complaints about Frontier installations
Summary
Officials said the city’s five-year contract with CNI has lapsed and Lakeland will replace CNI as the customer-facing ISP; a resident described multiple unwanted Frontier installations that left coiled fiber at a home after canceling service.
Council members discussed a pending transition of the city’s internet service: the five-year agreement with CNI (a mainline fiber provider) has ended, the city is on month-to-month service, and Lakeland will take over retail internet service for city locations once installation finishes. "Once Lakeland gets all installed and everything done, we're gonna cut ties with CNI and we'll just have Lakeland Internet at all our locations," a councilmember said.
Separately, a councilmember described a resident’s complaint about Frontier: crews scheduled and then installed fiber despite the resident canceling the appointment, leaving cable coiled and attached to the house. The resident said Frontier dug in his yard and left the line coiled on his Comcast box. "They dug in my yard and put the line in anyway and coiled it up and hung it on my Comcast box," the resident said.
Councilmembers asked the resident to gather names of other complainants and said staff would follow up with Frontier and collect records of interactions. No formal action was recorded in the transcript; council members suggested notifying the company and documenting complaints for follow-up.
