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New Pasco leaders aim to modernize SOPs and empower shelter staff
Summary
Gary Herrero and Samantha Blixt said they are reviewing and modernizing standard operating procedures, emphasizing manager accountability for training and using a county 'black belt' program to drive process improvements and reduce staff burden.
Director Gary Herrero said he and Assistant Director Samantha Blixt are conducting a "deep dive" into current SOPs to modernize them into clear, line-by-line procedures staff can follow. He described manager accountability for training, the need to understand day-to-day workloads across diverse roles, and the goal of using procedural efficiencies to reduce unnecessary burden.
The host noted Pasco's black belt program as a tool to improve processes. Both leaders tied SOP work to staff empowerment and emotional wellbeing in an emotionally charged field, saying clearer SOPs and consistent check-ins help staff make informed decisions in line with mission and vision.
