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Council reviews new utility invoice format; staff says late fees will start the day after due date
Summary
Staff proposed a simpler invoice design that will show a 30-day due date and that interest/late fees will begin the day after the due date rather than after 60 days; council discussed readability and historical payment-history tradeoffs.
City staff presented a redesigned customer invoice intended to make account status, due dates and balances easier to read. Staff said the statement will become an invoice showing payments, balances and a clear due date; the chair noted the new format will "give me a due date because the way you stated it, you really don't know what the due date is."
Staff explained a change in late-fee timing: under the proposed approach interest would start the day after the due date (staff noted previous practice began at 60 days). Council discussed maintaining some historical payment history access for customers and agreed staff can generate different statements on request. Staff and council said the new format should be implemented after minor formatting edits (removing ship-date, clarifying due-date display) and customer-facing communication.
