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Audit follow‑up finds DMV MPG errors persist; agency plans in‑house MPG tool, quarterly reports
Summary
A follow‑up internal audit found persistent MPG misassignments that have caused undercollections and overcharges. DMV says it has corrected most '0 mpg' records, hired data‑integrity staff, will produce a remediation plan and build an in‑house MPG tool in 2027.
The commission received a follow‑up audit on DMV title and registration MPG tiering and the Orego road‑usage program. Principal auditor James Hansling summarized the 2022 audit, which found incorrect MPG assignments from three channels (VIN decoder, dealer submissions, and Orego enrollments) and an undercollection of almost $2 million plus about $130,000 in overcharges during the initial review period.
"We found all three channels were generating incorrect MPG's, leading to incorrect transactions and different payments," Hansling said. The follow‑up audit showed many original findings remained open; some corrective work had been done but not completed. DMV Administrator Amy Joyce acknowledged the problems, said DMV corrected roughly 90% of records labeled "0 mpg" through manual work, has hired two data‑integrity specialists, will produce a detailed remediation plan by the end of the month, and plans to develop an in‑house MPG tool to be available in 2027.
Joyce said the in‑house tool will pull federal data and apply business rules to reconcile differing data sources and support both DMV and the Orego program. She told commissioners the agency will prioritize refunds starting with the largest overpayments and consider whether to collect certain underpayments prospectively rather than through retroactive collection. Commissioners asked for six‑month updates and stronger urgency on items scheduled into 2027.
