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Board waives $58 late fee after billing date error for local resident
Summary
The board voted to waive a $58 late fee that resulted from an automated billing due-date error affecting a resident (Mlullen); a motion to waive was made and seconded and carried in a voice vote.
Board members considered a billing dispute after a resident (identified in the record as "Mlullen") reported an automated billing system set the wrong due date, which produced a late fee. The committee member said the program had updated the due date incorrectly and that the resident believed she had already paid.
"She said, 'Well, I've already paid that,'" the committee member said, describing the confusion; the member moved to waive the $58 late fee, a motion was seconded, and the board conducted a voice vote with members indicating assent. The board did not discuss additional penalties and asked staff to note the cause as a billing system error.
